These GTC apply to the legal relations on the Service Provider's website (https://complet.hu) and domain. These GTC are permanently available on the following website: https://complet.hu/aszf/ and can be downloaded and printed at any time from the following link: https://complet.hu/aszf/

1. Service provider details

Name of the service provider: Comp-let Party Service Ltd.
Location of the service provider (and the place of complaint): 1131 Budapest, Szépvölgyi út 33.
Contact details of the service provider, the e-mail address regularly used to contact users: ajanlat@complet.hu
Company registration number: 01-09-678775
Tax number: 11829289-2-41
Phone number: +36-70-419-9053

Name, address, email address of the hosting provider:
Company name:Center.hu Information Technology Ltd.
Title: 1094 Budapest, Tompa utca 13.
Tax number: 11890630-2-43
Email: office@center.hu
Contact: www.center.hu

GENERAL PART

The purpose of www.complet.hu (hereinafter: Website) is to present and make available to Visitors (hereinafter: Partners) its services and products.

The services offer event management, catering or food and other non-food products, in addition to the possibility for registered users to order products and have them delivered to a specific address.

By using this website, the Visitor declares that he/she has read, understood and accepts all the terms and conditions contained in these Website Terms of Use.

2. Basic provisions

2.1 Hungarian law shall govern the issues not regulated in these Rules and the interpretation of these Rules, in particular with regard to the provisions of Act V of 2013 on the Civil Code („Civil Code”) and Act CVIII of 2001 on certain issues of electronic commerce services and information society services (Elker. tv.), as well as the relevant provisions of Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses. The mandatory provisions of the relevant legislation shall apply to the parties without any specific stipulation.

2.2 These Rules shall enter into force on 01 November 2020 and shall remain in force until revoked. The Service Provider shall be entitled to unilaterally amend these Regulations. The Service Provider shall publish the amendments on the website 11 (eleven) days before they enter into force. By using the Website, Users agree that all regulations relating to their use of the Website shall automatically apply to them.

2.3. The User, when accessing the website operated by the Service Provider or reading its content in any way, even if he/she is not a registered user of the website, acknowledges the provisions of the Regulations as binding for him/her. If the User does not accept the Terms and Conditions, he/she is not entitled to view the content of the website.

2.4 The Service Provider reserves all rights in and to the website, any part of the website and the content displayed thereon, and the distribution of the website. You may not download, electronically store, process or sell the content of the website or any part thereof without the written consent of the Provider.

3. Registration / purchase

3.1 By purchasing/registering on the website, the User declares that he/she has read and accepted the terms and conditions of these GTC and the Privacy Policy published on the website and consents to the processing of data.

3.2. The User is obliged to provide his/her real data during the purchase/registration. In the event of false data or data that can be linked to another person provided during the purchase/registration, the resulting electronic contract shall be null and void. The Service Provider excludes its liability if the User uses its services in the name of another person and with the data of another person.

3.3.The Service Provider shall not be liable for any delivery delays or other problems or errors caused by incorrect and/or inaccurate data provided by the User.

3.4.The Service Provider shall not be liable for any damages resulting from the User forgetting his/her password or if it becomes available to unauthorized persons for any reason beyond the Service Provider's control.

4. Range of products and services available for purchase

4.1 The products displayed can be ordered in person, by phone, email and online. The prices displayed for the products are in HUF, include VAT as provided by law and do not include delivery charges. The delivery charge is indicated in the shopping basket, no extra packaging costs are charged.

4.2. In the webshop, the Service Provider shall display the name and description of the product in detail, and shall display a photo of the product. The pictures displayed on the data sheet of the products may differ from the reality, they may be used as illustrations. We cannot be held responsible for any discrepancy between the image displayed in the webshop and the actual appearance of the product.

4.3 If a promotional price is introduced, the Service Provider shall fully inform Users about the promotion and its exact duration.

4.4 If, despite all due care, the Service Provider displays an incorrect price on the Webshop, in particular a clearly incorrect price, e.g. a “0” Ft or “1” Ft price that differs significantly from the generally accepted or estimated price of the product, or a price that is "0" Ft or "1" Ft due to a system error, the Service Provider is not obliged to deliver the product at the incorrect price, but may offer to deliver the product at the correct price, in the knowledge of which the Customer may withdraw from the purchase.

4.5 In the case of a misprice, there is a striking discrepancy between the true price of the product and the advertised price, which should be immediately apparent to the average consumer. According to Act V of 2013 on the Civil Code (Civil Code), a contract is concluded by the mutual and consensual expression of the will of the parties. If the parties cannot agree on the contractual terms, i.e. if there is no mutual and unanimous expression of the will of the parties, the contract is not a valid contract, which would give rise to rights and obligations. On this basis, an order confirmed at an incorrect/incorrect price shall be considered as a void contract.

4.6. The meals indicated in the webshop are prepared and delivered to our Customers by our own kitchen, the Friss'n'Sült Restaurant.

5. How to order

5.1 The User may start the purchase without registration.

5.2. The User sets the number of products, products to be purchased.

5.3 The User adds the selected products to the shopping cart by clicking on the “Add to cart” button. The User can view the contents of the basket at any time by clicking on the „basket” icon in the top right-hand corner of the website.

5.4 If the user does not wish to purchase any further products, he/she checks the number of items he/she wishes to purchase. Click on the „delete - X” icon to delete the contents of the shopping cart. To finalise the quantity, the User clicks on the „update basket” icon.

5.5 The User selects the delivery address and then the delivery/payment method, which are of the following types:

5.5.1. Payment methods:

• Barion credit card payment: Online credit card payments are made through the Barion system. Credit card details are not passed to the merchant. The service provider Barion Payment Zrt. is an institution supervised by the National Bank of Hungary, licence number H-EN-I-1064/2013.
  Read more »
• Bank transfer: The User must transfer the amount of the ordered products to the bank account indicated in the confirmation email within 8 working days. Once the amount has been credited to the Service Provider's bank account, the User is entitled to receive the product(s) in the manner specified by him/her.

More about payment methods »

5.5.2. Transport costs:
For products purchased in the webshop, the delivery tariff is set in bands depending on the value of the basket, as follows:

• Free home delivery: for orders over HUF 30 001
• Home delivery 3 500 Ft: for orders between 15 001 Ft - 30 000 Ft
• Home delivery 4 500 HUF: 15 000 HUF and below for orders

More about delivery »

5.6 In case of errors or omissions in the products or prices in the webshop, we reserve the right to correct them. In such a case, we will inform the customer of the new information immediately after the error has been detected or corrected. The User may then confirm the order once again or withdraw from the contract.

5.7 The total amount to be paid includes all charges based on the order summary and confirmation letter. The invoice will be sent to the customer electronically by email. The Customer is obliged to inspect the parcel before the courier on delivery and, in the event of any damage to the products or packaging, to request a report to be made, and in the event of damage, not to accept the parcel. The Service Provider will not accept any subsequent complaints without a report! In any case, the delivery of the parcels shall be carried out at a time agreed with the Customer in advance.

5.8 After entering the data, the User can send his/her order by clicking on the “send order” button, but before that he/she can check the data provided once again, or send a comment with his/her order, or send us an e-mail with any other wishes related to the order.

5.9. Correction of data entry errors: in any case, the User can return to the previous phase before the order process is completed, where he/she can correct the data entered.
In detail: during the ordering process, it is possible to view and modify the contents of the basket, if the basket does not contain the quantity you wish to order, you can enter the number of items in the quantity column and press the „update basket” button. If the User wishes to delete the products in the basket, he/she clicks on the „X” „delete” button. During the ordering process, the User has the possibility to correct/delete the data entered.

5.10. The User will receive an email confirmation after sending the order. If this confirmation is not received by the User within a reasonable period of time, depending on the nature of the service, but no later than 48 hours after the User's order has been sent, the User shall be released from the obligation to make an offer or contractual obligation. The order and its confirmation shall be deemed to have been received by the Service Provider or the User when it becomes available to the latter. The Service Provider excludes its liability for confirmation if the confirmation is not received in time because the User has entered an incorrect email address during registration or because the storage space of the account is full and the User is unable to receive the message.

5.11. The User acknowledges that the confirmation referred to in the previous point is only an automatic confirmation and does not constitute a contract. The contract is concluded when the Service Provider notifies the User of the details of the order and its expected fulfilment by e-mail following the automatic confirmation referred to in the previous point.

6. Processing and fulfilling orders

6.1 Orders are processed during business hours, on working days between 9 and 16 hours. It is also possible to place an order outside the hours indicated as the processing time, if the order is placed after the end of the working hours, it will be processed on the following working day. In all cases, the Service Provider will confirm electronically when it can fulfil your order.

6.2 The general time limit for performance is at least 3 working days from the confirmation, sometimes more, but not more than 14 days, but we will inform the customer of this at the time of confirmation. The delivery times given are indicative and the customer will be informed by telephone or email of delivery times that differ significantly from these.

6.3. On the basis of the sales contract, the Service Provider is obliged to transfer the ownership of the goods, the User is obliged to pay the purchase price and take delivery of the goods.

6.4 If the seller is a business and the buyer is a consumer and the seller undertakes to deliver the goods to the buyer, the risk of loss or damage passes to the buyer when the buyer or a third party designated by the buyer takes possession of the goods. The risk passes to the buyer at the time of delivery to the carrier, if the carrier has been engaged by the buyer, provided that the carrier has not been recommended by the seller.

6.5 If the seller is a business and the buyer is a consumer, unless otherwise agreed by the parties, the seller (in these GTC: Service Provider) shall provide the product to the buyer (User) without delay, but no later than thirty days after the conclusion of the contract.

6.6 The User is entitled to withdraw from the contract if.

a) the Service Provider has refused to perform the contract; or
(b) the contract should have been performed at the time agreed by the parties or by reason of the recognisable purpose of the service, and not at any other time.

6.7 If the Service Provider fails to fulfil its contractual obligations because the product specified in the contract is not available, it shall immediately inform the User thereof and immediately refund the amount paid by the User.

7. Right of withdrawal

7.1 Pursuant to the provisions of Directive 2011/83/EU of the European Parliament and of the Council and Government Decree 45/2014 (26.II.26.) on the detailed rules of contracts between consumers and businesses, the Consumer may withdraw from the contract without giving any reason within 14 days of receipt of the ordered product, and return the ordered product.

According to the relevant paragraphs of the Directive the Consumer may not exercise the right of withdrawal in the cases and for the Products specified in Article 29 of the Consumer Sales Regulation, including perishable products or products (food) that are of short shelf-life.

7.2 The Consumer may exercise his right of withdrawal by sending a clear declaration to the Service Provider.

7.3 In the event that we accept the withdrawal and, if necessary, the Consumer has returned the unopened, undamaged Product, we will refund the Consumer the full amount paid by the Consumer as consideration, including the costs incurred in connection with the performance, i.e. delivery charges, extra delivery charges, tips.

7.4 The refund will be made to the Consumer in the same way as the payment method used by the Consumer.

7.5 In the event of exercising the right of withdrawal, the Consumer shall not be charged any costs other than the cost of returning the product.

7.6 The Consumer has no right of withdrawal in the case of a product which is not prefabricated, which has been manufactured on the basis of instructions or at the express request of the Consumer, or in the case of a product which is clearly personalised for the Consumer.

7.7. The consumer may also not exercise the right of withdrawal

• in the case of a contract for the provision of a service, after the service has been wholly performed, if the undertaking has begun performance with the consumer's express prior consent and the consumer has acknowledged that he will lose his right of withdrawal after the service has been wholly performed;
• for a product or service whose price or charge is subject to fluctuations in the financial market which are beyond the control of the undertaking and which may occur during the period during which the right of withdrawal may be exercised;
• a perishable product or a product that has been kept in good condition for a short period of time; and/or the product shows signs of use or damage;
• for sealed products that cannot be returned after opening after delivery for health or hygiene reasons;
• in respect of a product which, by its nature, is inseparably mixed with other products after the transfer;
• an alcoholic beverage the real value of which is dependent on market fluctuations in a way beyond the undertaking's control and the price of which was agreed between the parties at the time of the conclusion of the sales contract, but the contract is not performed until 30 days after the conclusion of the contract;
• in the case of a contract for the provision of services where the business visits the consumer at the express request of the consumer to carry out urgent repair or maintenance work;
• for the sale of a copy of a sound or video recording or computer software in sealed packaging, if the consumer has opened the packaging after delivery;
• for newspapers, periodicals and periodicals, with the exception of subscription contracts;
• for contracts concluded by public auction;
• a contract for the provision of accommodation, transport, car rental, catering or leisure activities, with the exception of housing services, if the contract has a specific performance date or deadline;
• in respect of digital content provided on a non-tangible medium, where the undertaking has begun performance with the consumer's express prior consent and the consumer has, at the same time as giving that consent, acknowledged that he or she will lose the right of withdrawal once performance has begun.

7.8 Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses here available at.

7.9 Directive 2011/83/EU of the European Parliament and of the Council here available at.

7.10. The Consumer may also contact the Service Provider with any other complaints using the contact details provided in these Rules.

7.11. The right of withdrawal shall only apply to Users who are consumers within the meaning of the Civil Code.

7.12. The right of withdrawal does not apply to a business, i.e. a person acting in the course of his or her profession, self-employment or business activity.